OpsRamp will be upgraded to version 19.0_2025.07-U1 from 10:30 PM on July 30th, 2025, to 1:30 AM on July 31st, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The performance issues are addressed, team is monitoring the environment.

We are currently observing performance issues in POD1 and our team is actively working to investigate .

OpsRamp will be upgraded to version 19.0_2025.07-U1 from 10:30 PM on July 30th, 2025, to 1:30 AM on July 31st, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.06-U1 from 10:30 PM on July 2nd, 2025, to 1:30 AM on July 3rd, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

This incident is resolved

The performance issues are addressed, team is monitoring the environment.

We are observing performance issues on UI and API. Team is investigating the issue

Issue is resolved .

we observed multiple internet outages across globe which may cause issues to reach OpsRamp from different locations. If any customers are facing issue in accessing OpsRamp, we request to reach to respective Internet provider to route to best path to reach Opsramp IP's.

We are observing issues with ISP connectivity that could impact your access to OpsRamp portal. You may see agents and gateways going offline and recovering. If you are facing such issues, please check the reachability issues with your local ISP.

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.05-U1 from 10:30 PM on June 4th, 2025, to 1:30 AM on June 5th, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The activity has not been performed as our ISP was unable to proceed with it. We will share further updates based on the latest schedule received from the ISP.

Please note that an network maintenance is scheduled on 25th May at 9 PM PST for 30 min, due to maintenance by our service provider. Though we do not anticipate any impact on platform availability, you may see agents and gateways reconnect and some performance impact momentarily. We will be closely monitoring the system and update accordingly.

This incident is resolved

We observed ISP link issue and the failover was delayed causing the agents/gateways disconnected and re-connected

We observed ISP connectivity issues between 10:20 PM PT and 10:30 PM PT , 30th April 2025. During this time, you may have experienced intermittent issues accessing APIs and connection grid nodes.The issue has since been resolved, and we are actively monitoring the environment.

This incident is resolved

Migration of connection grid nodes is completed to the new ISP. If Any connectivity issues observed with Agents / gateway/ Inbound integrations, please refer to the Public IPs mentioned in https://docs.opsramp.com/support/reference/public-ip-addresses/ and are whitelisted.

You may notice failed outbound Integrations may be delayed and will be processed

The connection grid migration is completed. The issues are addressed and team is monitoring the environment.

The API migration is completed around 1:00 AM PST. Currently the connection grid nodes migration is in process, 50% of the migration is completed. We expect the remaining connection grid nodes migration to be completed in 15 mins.

Team is in the process of migrating the connection grid nodes to alternate ISP, we observe the agents and gateways are connecting back on the migrated Connection nodes.

We are having major outage with our ISP, team is working on diverting the traffic to alternate ISP. We expect the ETA to resolve the issue by 1:35 AM PST.

We are observing connectivity issues with our ISP, API and Connection Grid nodes performance is impacted. Team is investigating the issue

Team , we are observing performance issues in API's reachability, team is investigating the issue.

The scheduled activity is completed.

This activity is completed successfully, we are monitoring the environment

The upgrade is currently in progress and will require an additional hour to complete.

Thank you for your understanding.

OpsRamp will be upgraded to version 19.0_2025.04-U1 from 10:30 PM on May 7th, 2025, to 1:30 AM on May 8th, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

Note: We have improved platform RBAC controls in this release to enhance user experience and security. If you experience any challenges with user level access , please reach out to support.

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.03-U1 from 11:00 PM on March 31, 2025, to 2:00 AM on April 01, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

We have successfully completed maintenance on script activity functionality. We are closely monitoring.

Scheduled maintenance activity is in progress.

Scheduled maintenance activity is in progress.

We will be performing maintenance on our backend services, specifically on the script activity functionality between 10:00 PM PDT and 11:30 PM PDT,24th Feb 2025. During this maintenance window, you may experience some disruptions or delays of script activity functionality in UI.Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.02-U1 from 10:00 PM on Feb 19, 2025, to 1:00 AM on Feb 20, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

This incident is resolved.

We observe the connectivity issues are stable and the agents/gateways connected back to OpsRamp cloud. Team is monitoring the situation.

We are observing ISP connectivity issues , you may notice some of the agents/gateways disconnecting and reconnecting to the OpsRamp cloud. Team is investigating the issue

This incident is closed

We are observing internet issues with few ISP's that could impact your access to OpsRamp portal. You may see intermittent performance issues and portal slowness. If you are facing such issues, please check the reachability issues with your local ISP.

This incident is resolved

The intermittent alerts page loading issues are resolved. Team is closely monitoring the environment

We are observing intermittent alerts page loading issues, team is investigating the issue

Identified the Issue and we have applied the fix . We are closely monitoring.

We are observing availability issues for POD1 and we are currently working on it on priority.

The scheduled activity is completed

The scheduled activity has been rescheduled. The rescheduled activity is now slated to take place between 11:00 PM Pacific Time on the 1st of Jan 2025 and 02:00 AM Pacific Time on 2nd of Jan 2025.

OpsRamp will be upgraded to version 18.0_2024.11-U1 from 11:00 PM on Jan 05, 2025, to 2:00 AM on Jan 06, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The incident is resolved.

The performance issues are addressed, team is monitoring the environment

We are experiencing intermittent performance issues with UI, team is investigating the issue

This incident is resolved

We observe the connectivity issues are stable and the agents/gateways connected back to OpsRamp cloud. Team is monitoring the situation.

We are observing ISP connectivity issues , you may notice some of the agents/gateways disconnecting and reconnecting to the OpsRamp cloud. Team is looking into the issue.

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.10-U1 from 11:00 PM on Nov 19, 2024, to 2:00 AM on Nov 20, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The emergency activity is completed.

The emergency maintenance is initiated.

We are going to perform emergency maintenance on our connection nodes between 10:00 PM PDT , 4th Nov 2024 and 00:01 AM PDT, 5th Nov 2024 . This impacts agents & gateways connectivity and will see disconnected during this time. Please contact support@opsramp.com if you have questions

Environment is stable now and issue stands resolved.

The issues is been addressed, we are monitoring the environment.

Hi Team,

We have identified some DNS resolution issue to US POD1 connection nodes, We are working on this and will update you once issue resolved, you may see agents and gateways disconnects.

Thanks,

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.09-U1 from 11:00 PM on Oct 20th, 2024, to 2:00 AM on Oct 21th 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.08-U1 from 11:00 PM on Sep 24, 2024, to 2:00 AM on Sep 25, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The maintenance is completed

The activity is in progress extending the maintenance by another 30 mins

The schedule activity is initiated

We are going to perform maintenance on few of our connection nodes between 11.00 PM Pacific, September 3rd and 00:00 AM Pacific , September 4th . A limited set of the agents and gateways will reconnect to the connection grid nodes during the activity time. Please contact support@opsramp.com if you have questions

The global internet issues are settled.

The global internet issues are observed settled. We are monitoring the environment

We are observing global internet issues due to which you may see intermittent issues with UI availability and connection grid nodes. We are looking into the issue.

Intermittent ISP connectivity issues are resolved now.

The ISP link intermittent issues are stable now. Monitoring the environment

We are observing ISP connectivity issues , you may see intermittent issues with access to API's and connection grid nodes. We are investigating the issue

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.07-U1 from 11:00 PM on Aug 21, 2024, to 1:00 AM on Aug 22, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

Scheduled activity completed

OpsRamp will be upgraded to version 17.0_2024.06-U1 from 11:00 PM on July 23, 2024, to 1:00 AM on July 24, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The emergency maintenance activity is completed

The maintenance activity is started and in progress

We are going to perform emergency maintenance on few of our connection nodes between 11.00 PM Pacific, July 16th and 00:00 AM Pacific , July 17th . A limited set of the agents and gateways will reconnect to the connection grid nodes during the activity time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to version 17.0_2024.05-U1 from 11:00 PM on June 17, 2024, to 1:00 AM on June 18, 2024, Pacific Time. Rest assured, OpsRamp will continue monitoring your environment throughout the upgrade process. All Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade We appreciate your patience as we strive to deliver an enhanced product experience to you!

We experienced connectivity issues for 10 min between 11:10 AM PDT and 11:20 AM PDT. During this interval we observed intermittently 503 errors. At present all services are stable from past 10 mins. We are monitoring this situation closely.

The scheduled activity is completed.

The activity is still in progress. We will let you know once it is completed.

OpsRamp will be upgraded to version 17.0_2024.04-U1 from 11:00 PM on May 19, 2024, to 1:00 AM on May 20, 2024, Pacific Time. Rest assured, OpsRamp will continue monitoring your environment throughout the upgrade process, ensuring uninterrupted service. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2024-03-U1 on Apr 16 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Apr 16 and 12:00 AM Pacific, Apr 17. OpsRamp will continue to monitor your environment without interruption during the upgrade. All Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. Please contact support@opsramp.com if you have questions.

This incident is resolved

A fix is applied to address the issue and we are monitoring the results.

We are experiencing issues with Web Consoles. This impacts users console launch from the UI for a limited set of customers. We are working to resolve this situation on high priority

The incident is resolved

Issue is resolved now. We are closely monitoring.

We are observing performance issues in POD1 which may impact Agent Status alerts, Synthetics alerts and alert Escalation. We are working on it .

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2024-02-U1 on Mar 19 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Mar 19 and 12:00 AM Pacific, Mar 20. OpsRamp will continue to monitor your environment without interruption during the upgrade. All Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

We are going to perform emergency maintenance for connection nodes between 11:00 PM Pacific, Feb 07 and 01:00 AM Pacific , Feb 8 . All agents and gateways will reconnect to the connection grid nodes during the activity time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2023-12-U1 on Jan 31 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Jan 31 and 12:00 AM Pacific, Feb 01. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

The activity is initiated and in progress.

We will be performing scheduled maintenance on Jan 23. The maintenance will affect Dashboard 2.0 and Metrics 2.0 graphs between 10:00 PM PT on Jan 23 and 12:00 PM PT on Jan 24. This will impact 8 hours of graphs in Metrics 2.0 and Dashboard 2.0. However, the graphs will populate after the 8 hours. If you have any questions, please contact support@opsramp.com.

The scheduled activity has been canceled and will be rescheduled.

The scheduled activity is started.

We will be performing scheduled maintenance on December 21st. The maintenance will affect Dashboard 2.0 and Metrics 2.0 graphs between 8:00 PM PT on December 21st and 9:00 PM PT on December 21st. This will impact 8 hours of graphs in Metrics 2.0 and Dashboard 2.0. However, the graphs will start populating after the maintenance window. If you have any questions, please contact support@opsramp.com."

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2023-11-U1 on Dec 17 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Dec 17 and 12:30 AM Pacific, Dec 18. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 16.0.0-2023-10-U1 on Nov 19 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Nov 19 and 12:30 AM Pacific, Nov 20. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 16.0.0-2023-09-U1 on Oct 16 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Oct 16 and 12:30 AM Pacific, Oct 17. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Connectivity issues are now resolved .

We observed connectivity issues again for 5 mins between 1:13 AM PDT and 1:17 AM PDT.

We experienced connectivity issues for 15 min between 12:40 AM PDT and 12:50 AM PDT . During this interval we observed many agents and gateways re-connected. At present all connections are stable We are monitoring this situation closely.

The scheduled activity is completed.

OpsRamp will be upgraded to 16.0.0-2023-08-U1 on Sep10 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Sep 10 and 12:30 AM Pacific, Sep 11. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Issue is resolved .

We experienced connectivity issues for 15 min between 1:10 AM PDT and 1:30 AM PDT. During this interval we observed many agents and gateways re-connected. At present all connections are stable from past 10 mins. We are monitoring this situation closely.

Maintenance on connection grid nodes is completed.

Connection Grid Maintenance is in Progress.

We are going to perform maintenance on few of our connection nodes between 11:30 PM PT, 7th Aug and 00:30 AM PT , 8th Aug. This impacts agents & gateways connectivity and will see disconnections for only limited set of customers during this time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to 15.0.0-2023-07-U1 on AUG 16 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, AUG 16 and 12:30 AM Pacific, AUG 17. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Emergency Connection Grid Maintenance is completed successfully.

Emergency Connection Grid Maintenance is in progress.

We are going to perform emergency maintenance on few of our connection nodes between 11:30 PM PT, July 23rd and 00:30 AM PT , July 24th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to 15.0.0-2023-06-U1 on July 11 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, July 11 and 12:30 AM Pacific, July 12. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This Incident is resolved.

The functionality issues are resolved. we are monitoring the environment

We are still working on implementing required fixes to restore the functionality.

We are observing functionality issues on Agent /Gateway status alerts and few alert escalation policies based on elapsed time. We are working on implementing required fixes to restore the functionality.

We are observing functionality issues on Agent /Gateway status alerts and few of the alert escalation policies will be delayed. We are working on resolving this on priority.

This incident is resolved

The performance issues are resolved. we are closely monitoring the environment

We are experiencing Platform performances issues. We are working on resolving this on priority.

The scheduled activity is completed

OpsRamp will be upgraded to 15.0.0-2023-05-U1 on June 11 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, June 11 and 12:30 AM Pacific, June 12. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident is resolved.

The Performance issues are addressed, the system is stable from past 10 mins, we are closely monitoring the environment

We are experiencing Platform performances issues. We are working on resolving this on priority.

Issue is resolved now.

The Performance issues are addressed, we are closely monitoring the environment

We are experiencing Platform performances issues. We are working on resolving this on priority.

This issue is resolved

We experienced connectivity issues for 2 min between 11:45 PM PDT and 11:48 PM PDT. During this interval we observed few agents and gateways re-connected. We are monitoring this situation closely.

The scheduled activity is completed.

OpsRamp will be upgraded to 14.0.0-2023-04-U1 on May 3 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, May 3 and 12:30 AM Pacific, May 4. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 14.0.0-2023-03-U1 on Apr 10 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Apr 10 and 12:30 AM Pacific, Apr 11. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Security Patch upgrade on Connection Grid Nodes is completed successfully.

Connection Grid security patch update is in progress.

We will be performing security patch update activity on few of Connection Grid nodes on 3rd April between 10.30 PM PT and 12.30 AM PT,4th April 2023 . During this window a limited set of devices may show offline /unknown for 10 -15 min, agents & gateways will reconnect. There will be no impact to any other functionality.

The activity is successfully completed on the scheduled connection grid nodes.

Security patch update activity on Connection Grid nodes is in progress. During this window a limited set of devices may show offline /unknown for 10 -15 min, agents & gateways will reconnect.

The activity is successfully completed on the scheduled connection grid nodes for today

Security patch update activity on Connection Grid nodes is in progress. During this window a limited set of devices may show offline /unknown for 10 -15 min, agents & gateways will reconnect.

The activity is successfully completed on the scheduled connection grid nodes for today.

Security patch update activity on Connection Grid nodes is in progress. During this window a limited set of devices may show offline /unknown for 10 -15 min, agents & gateways will reconnect.

We will be performing security patch update activity on Connection Grid nodes from 27th March to 31st March between 10.30 PM PST and 11.30 PM PST. During this window a limited set of devices may show offline /unknown for 10 -15 min, agents & gateways will reconnect. There will be no impact to any other functionality.

Portal and all its functionalities are working fine now and its stable

Portal and all its functionalities are working fine now and its stable. We are closely monitoring.

Portal is accessible now . We are working on priority to bring up all functionalities.

We have service impact during network maintenance and we are working on priority to resolve the issue.

Emergency Maintenance is in progress now.

We are going to perform emergency network maintenance between 5:30 PM PT and 6:30 PM PT ,March 16th . We do not foresee any service impact from this activity. However, Please reach out to support@opsramp.com incase any incident is observed during this maintenance.

Portal Maintenance is completed.

Scheduled activity is completed and we are closely monitoring.

Portal Maintenance is in progress.

We are performing an maintenance to improve the portal cache performance between 11:00 PM PT, Mar 15 to 02:00 AM PT, Mar 16 . You may experience session disconnections during the maintenance time, agents & gateways will gets disconnected and connected back.Please contact support@opsramp.com if you have questions.

Due to technical issues, we have cancelled the activity . We will reschedule and update with the latest timelines.

Due to technical issues, we have cancelled the activity . We will reschedule and update with the latest timelines.

We are going to perform emergency maintenance on two of our connection nodes between 22:30 PDT, March 8th and 00:30 PDT , March 9th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 13.0.0-02-U1 on Mar 12 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Mar 12 and 12:30 AM Pacific, Mar 13. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The performance issues are resolved.

The Performance issues are addressed, we are closely monitoring the environment

We are experiencing Platform performances issues. We are working on resolving this on priority.

Emergency Maintenance is completed successfully on Connection Grid.

Emergency Maintenance is in Progress.

We are going to perform emergency maintenance on two of our connection nodes between 21:30 PDT, Feb 6th and 23:30 PT , Feb 6th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 13.0.0-U01 on Feb 8 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Feb 8 and 12:30 AM Pacific, Feb 9. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 13.0.0 - W52 on Jan 24 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Jan 24 and 12:30 AM Pacific, Jan 25. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Emergency maintenance has been completed.

We are going to perform emergency maintenance on our connection nodes between 2:30 AM PDT to 4 AM PDT . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions

The issue is marked as resolved as the system is stable after fixes. We will continue to monitor and act accordingly.

we have implemented the fixes and we are monitoring the environment closely

We are experiencing intermittent Platform performances issues. We are working on resolving this on priority.

This incident is resolved

The CN grid nodes are back online at 10.45PM PDT. Agents and gateways are re-connecting. we are closely monitoring the status.

we are experiencing 2 of our connection grid nodes issues on 24th Dec from 10.25PM PDT, agents and gateways connectivity to connection grid nodes is impacted we are working on addressing the same.

The scheduled activity is completed.

OpsRamp will be upgraded to 13.0.0 - W48 on Dec 18 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Dec 18 and 12:30 AM Pacific, Dec 19. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The emergency maintenance activity is completed

The emergency activity is in progress, UI and Login may be inaccessible intermittently and agents/gateways may reconnect.

The emergency maintenance activity is initiated and in progress

We will be performing emergency maintenance on 11th Dec PST. The OpsRamp UI may be slow and Login may be inaccessible intermittently between 09:30 PM PDT, 11th Dec and 12:30 AM PDT, 12th Dec. Please contact support@opsramp.com if you have questions.

The emergency maintenance is completed successfully

The activity is initiated and in progress

We are performing emergency maintenance on UI and CSgrid nodes on 6th Dec between 2.00 AM PDT and 4.00 AM PDT. During this window, UI and Login may be inaccessible intermittently and agents/gateways may reconnect.

Emergency maintenence is completed successfully.

Emergency Maintenance is in progress.

We are going to perform emergency maintenance on four of our connection nodes between 22:00 PST, Nov 22nd and 00:30 PST , Nov 23rd . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions.

Due to other technical issues above emergency maintenance stands cancelled. Thank you for your support.

We are going to perform emergency maintenance on four of our connection nodes between 22:00 PT, Nov 23rd and 00:30 PT , Nov 24th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to 13.0.0 - W44 on NOV 20 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, NOV 20 and 12:30 AM Pacific, NOV 21. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

OpsRamp will be upgraded to 13.0.0 - W44 on NOV 21 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, NOV 21 and 12:30 AM Pacific, NOV 22. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Connection Grid Maintenance has been completed successfully.

Connection Grid Maintenance is in progress.

We are going to perform maintenence on two of our connection nodes between 21:30 PDT, Nov 13 th and 23:30 PT , Nov 13th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions

We have successfully completed the activity. Please contact support@opsramp.com if you have questions.

Emergency Maintenance is in progress.

We are going to perform emergency maintenence on two of our connection nodes between 21:30 PDT, Oct 28th and 23:30 PDT , Oct 28th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 13.0.0 - W40 on OCT 26 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, OCT 26 and 12:30 AM Pacific, OCT 27. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Emergency Connection Grid Maintenance has been completed successfully. We are closely monitoring.

Emergency Maintenance is in progress.

We are going to perform emergency maintenence on two of our connection nodes between 22:00 PDT, Oct 7th and 23:00 PDT , Oct 7th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions.

We are going to perform emergency maintenence on two of our connection nodes between 22:00 PDT, Oct 7th and 23:30 PDT , Oct 7th . This impacts agents & gateways connectivity and will see disconnections for a limited set of customers during this time. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 12.0.0 - W36 on Sep 19 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Sep 19 and 12:30 AM Pacific, Sep 20. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Application Maintenance is completed.

Scheduled activity is completed and we are closely monitoring.

Application Maintenance is in progress.

Application maintenance is scheduled on Aug 28th between 22:30 PDT and 23:30 PDT Sunday .

During this scheduled window, user sessions may log out and portal performance will be impacted.

The scheduled maintenence is completed.

Application maintenance is scheduled on Aug 22nd between 2 AM PDT Monday to Aug22nd 4 AM PDT Monday to implement network & application changes.

During this scheduled window, user sessions may log out and portal performance will be impacted.

The scheduled activity is completed.

OpsRamp will be upgraded to 12.0.0 - W32 on Aug 17 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Aug 17 and 12:30 AM Pacific, Aug 18. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

The scheduled activity is initiated and in progress

OpsRamp will be updated to 12.0.0 - W27 on July 19 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, July 19 PST and 12:30 AM Pacific, July 20 PST. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

The scheduled activity is initiated and in progress

OpsRamp will be upgraded to 12.0.0 - W23 on June 21 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, June 21 PST and 12:30 AM Pacific, June 22 PST. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The issue is resolved.

We experienced performance issues with our UI portal,between 3:54 PM PDT and 4:09 PM PDT June 12th. During this window, you might have seen Gateway time out errors while logging in to UI. The issue is resolved now. Please note that there is no impact on any other functionality. We will continue to monitor the system status and act accordingly.

The issue is resolved.

We experienced connectivity issues for 3 min between 01:47:35 AM PST and 01:50:35 AM PST. During this interval the agents & gateways reconnected.
The system is back to normal and we are closely monitoring it.

This incident is resolved. The system is stable from past 1hr

We experienced an ISP issue for 3 min between 10:57:35 PM PST and 11:00:35 PM PST which impacted connectivity to our API & connection grid. During that interval API was not responding and agents & gateways got disconnected and reconnecting back.

The system is back to normal now and we are closely monitoring it

The emergency maintenance is completed

We will be performing emergency maintenance on your OpsRamp pod between 11.30PM PDT, April 1st and 4 AM PDT, April 2nd to address the recently reported security vulnerability.

Please contact support@opsramp.com if you have questions around this.

The emergency activity is completed

The Emergency activity is initiated and in progress

We will be performing emergency maintenance on CSgrid nodes on 4th Feb between 2.30 AM PST and 3.30 AM PST. During this window, agents & gateways on few CSgrid nodes will reconnect.

There will be no impact to any other functionality.

The Emergency activity is completed

The activity is initiated and in progress

We will be performing emergency maintenance on CSgrid nodes on 28th Jan between 12.30 AM PST and 1.30 AM PST. During this window, agents & gateways on few CSgrid nodes will reconnect.

There will be no impact to any other functionality.

This incident is completely resolved.

Portal performance issues are restored to normalcy. We are closely monitoring the environment.

We are again experiencing Platform performances issues. We are working on resolving this on priority.

This incident has been resolved

We had experienced connectivity issues between 6.25 PM PST and 6.30 PM PST, we are seeing few agents and gateways re-connecting. We are monitoring this situation closely.

We performed a emergency maintenance on 15th December between 3.30 AM PST and 4.30 AM PST to address recently announced vulnerability. You might have seen agents & gateways getting reconnected and experianced user sessions log out. The upgrade process is complete and system is back to normal.

Please contact support@opsramp.com if you have questions around this.

This incident is resolved

The ISP issues are resolved and the portal availability is stable. We are closely monitoring the environment.

We are experiencing multiple ISP's availability issues impacting connectivity to our API & connection grid. This is resulting in intermittent Availability issues, we are working on resolving it

We are experiencing Platform performances issues. We are working on resolving this on priority.

The scheduled activity is completed.

The scheduled activity is initiated and in progress.

OpsRamp will be upgraded to version 11.0 on December 4 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, December 4 and 2:00 AM Pacific, December 5. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved as the system is stable and completely functional

We had experienced POD1 availability issues between 06:13 AM PST and 6:29 AM PST. during this period users might have observed 504 errors, however already logged in users are not impacted. This issue is identified and rectified immediately and we are closely monitoring the status.

We are experiencing performance issues with UI availability. We are working on resolving this on priority.

The Incident is resolved. The network connectivity is stable from past 24 hours.

Post failover, we see that the connectivity to UI portal is stable. You may still see intermittent issues with Agent/Gateway connectivity and browser based consoles, based on the ISP provider that you are using.

We observed that few ISP providers are having connectivity issues with XO which could impact your portal reachability status. Currently we failed over to our secondary ISP and monitoring the status. There is no impact on API or Agent/Gateway connectivity.

We are experiencing performance issues with UI availability. We are working on resolving this on priority.

The scheduled activity is completed successfully

The scheduled activity is initiated and in progress

OpsRamp will be upgraded to version 10.0 on September 3 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, September 3 and 2:00 AM Pacific, September 4. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved as the system is stable and completely functional

The issue is resolved and we are monitoring the performance

Web based consoles functionality is not working currently and we are working on priority to address the same.

All other functionality is working as normal.

This incident has been resolved as the system is stable and completely functional

We had an ISP issue for 8 min between 10.32 AM PST and 10.40 AM PST which impacted connectivity to our API & connection grid. During that interval API was not responding and agents & gateways got disconnected and reconnecting back.

The system is back to normal now and we are closely monitoring it

We have deployed the fix for the spinner issue and found it to be stable. Please reach out to support for further queries

We have identified the root cause related to the spinner issue and working on the fix.
we will keep you posted once we deploy the resolution. Please reach out to support if you have any further queries

We are experiencing Platform performances issues from 5:00 AM PST. We are investigating the issue and working on resolving this on priority.

This incident has been resolved as the system is stable and completely functional

We have identified the issue and addressed it, we are closely monitoring the systems

We are experiencing performance issues with UI. You may experience 503 service unavailable intermittently. We are working on resolving this on priority.

The emergency maintenance is completed. The CS grid nodes issue is also resolved and we are monitoring systems closely.

we are experiencing issue with couple of connection grid nodes, agents and gateways connectivity to connection grid nodes is impacted. We are working on priority to resolve the issue

Please note that an emergency maintenance is scheduled on 25th March at 9 PM PST for 30 min, due to maintenance by our service provider. Though we do not anticipate any impact on platform availability, you may see some performance impact momentarily. We will be closely monitoring the system and update accordingly.

The following incident is resolved

we experienced few connection grid nodes issues on 23rd March between 2.10PM PST and 2.40 PM PST, agents and gateways connectivity to connection grid nodes is impacted during this window. Systems are back online now and we are closely monitoring the status.

Please Ignore the earlier upgrade notification. POD1 is already upgraded to 9.0.0 on March 19th PST.
Sorry for the inconvenience.

The scheduled maintenance is completed.

OpsRamp is upgraded to 9.0.0. we are closely monitoring the status.

The maintenance window is extended to another 1hour. We will keep you posted.

The following scheduled maintenance is in progress.

OpsRamp will be upgraded to version 9.0 on March 19 PST. The OpsRamp UI may be slow for up to 45 minutes, between 9:30 PM Pacific, March 19 and 2:00 AM Pacific, March 20. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The CSgrid nodes emergency maintenance activity is completed

We will be performing emergency maintenance on CSgrid nodes on 25th Feb between 1.30 AM PST and 2.30 AM PST. During this window, agents & gateways will reconnect.

There will be no impact to any other functionality.

The CSgrid nodes emergency maintenance activity is completed

We will be performing emergency maintenance on CSgrid nodes on 24th Feb between 2 AM PST and 3 AM PST. During this window, agents & gateways will reconnect.

There will be no impact to any other functionality.

This incident is resolved

Alerts processing is working fine with out any delay

We are experiencing slight delay in alert processing from 10:45 PM PST. Please note that we are working to resolving this completely.

This incident has been resolved as the system is stable and completely functional

We had experienced POD1 availability issues on 24th Dec between 4:24 AM PST and 4:47 AM PST. Systems are back online now and we are closely monitoring the status.

We are experiencing Platform performances issues. We are working on resolving this on priority.

The Outbound Integrations issues are resolved and we see the functionality is stable.

A fix is applied to address the issue, we are closely monitoring the results

we are still investigating the intermittent delay in outbound integrations.

We are experiencing performance issues in Outbound Integrations functionality in POD1. Team is working on addressing the issue on priority.

The scheduled maintenance is completed.

The scheduled maintenance is in progress.

OpsRamp will be upgraded to version 8.0 on October 30. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, October 30 and 2:00 AM Pacific, October 31. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The CSgrid nodes emergency maintenance activity is completed

We will be performing restart of CSgrid nodes as part of network maintenance between 12:15 AM PST and 1:00 AM PST . During this window, agents & gateways will reconnect.

There will be no impact to any other functionality.

The upstream connectivity issues are now resolved and we see that connectivity is now stable.

We observed that the network issues are getting addressed and connectivity is now getting stabilised. We see that the agents & gateways are also connecting back and are stable from last 20 minutes.

We are actively monitoring this situation, and will post updates as needed here.

We are observing issues in upstream providers due to which few regions are unable to reach our network and causing impact to the services.

Our internal network is all functioning good and our team is working with the providers to address the issue.

One of the provider updated that the they have isolated multiple Border Gateway Protocol (BGP) issues causing service impacts across multiple markets.

Cooperative escalated investigation efforts with Multiple ISPs are underway to isolate and troubleshoot the issue and expedite service restoration.

We are observing some routing issues to our connection grid network in POD. This is causing agents & gateways to reconnect.

We are working with our providers to mitigate the same.

You may also experience issues attaching files in service desk tickets.

This incident has been resolved

We are experiencing lag in metric data processing, due to which some of the metric graphs will not be up to date. Please note that this does not impact any other functionality. We are working on resolving this on priority.

The scheduled maintenance has been completed.

Maintenance is extended till 1 am PST. We will keep you posted on progress

We will performing a emergency maintenance in POD1 between 10:00 PM PST to 11:30 PST. During this window, the OpsRamp UI may be slow and agents & gateway may reconnect. OpsRamp will continue to monitor your environment, without interruption during the time window. You may see devices momentarily go into unknown availability status, returning immediately back to correct status.

The scheduled maintenance has been completed.

The maintenance window is extended till 3:30 AM PST. We will keep you posted on the progress.

OpsRamp will be upgraded to version 7.0 on June 12. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, June 12 and 2:00 AM Pacific, June 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved

A fix has been implemented and we are monitoring the results.

We are experiencing performance issues in Alert and ticket functionality in POD1. Team is working on addressing the issue on priority.

Issue is resolved

Reporting Module is under maintenance and any report scheduled will not generated at this point of time. We will update your once the issue is resolved.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.5.0 on Friday, Feb 7. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday, Feb 7 and 1:00 AM Pacific, Saturday, Feb 8. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed

We will be undergoing scheduled maintenance from 8:30 PM PST Dec 29, 2019 till 11:30 PM Dec 29, 2019. During this window, user sessions may logout and agents, gateways may reconnect.

This incident has been resolved as the system is stable and completely functional from last 2 hours.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are experiencing issues with POD1, which is impacting alerts, integrations and metric processing. We are working on resolving this issue on priority.

The scheduled maintenance has been completed

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.4.1 on Friday, Nov 8. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday Nov 8 and 3:00 AM Pacific, Saturday Nov 9. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Connection grid & API in POD1 has availability issues from 12 AM to 1 AM PST. Agents and gateways connectivity is lost between 2:13 AM to 2:19 AM PST, while APIs might have failed in this window.

Systems are back online now and we are closely monitoring the status.

Connection grid & API in POD1 has availability issues from 12 AM to 1 AM PST. Agents and gateways connectivity is lost between 12 AM to 1 AM PST, while APIs might have failed between 12:10 AM PST to 12:42 AM PST.

Systems are back online now and we are closely monitoring the status. We will continue to provide status update on regular intervals.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are experiencing performance degradation in our POD1 UI. Team is working on priority to address this issue at the earliest

As we indicated in our post title "Integration Failures - Basic Authentication Deprecated," we've rolled back the deprecation of Basic Authentication for Integration Usage. At this time there is no action to be taken by our customers. Integration should continue to work as it previously was.

We're currently working with our Product Management Team, our Documentation Team, and the Engineering.

Our Documentation, as well as the OpsRamp Portal will contain information on when this feature will be once again deprecated.

Feel free to reach out to our Technical Support Team if you have any questions by going to https://support.opsramp.com.

During our Production Upgrade to version 5.4.0, and in an effort to strengthen our product's security, we deprecated the use of Basic Authentication for our integration usage. However, this process was not communicated to customers.

In turn, cause several outages throughout. We apologize for the inconvenience this has caused. We've learned from this mistake and will be communicating through both this page and our portal whenever we plan to make changes of this magnitude.

We'll be working with both our Product Management Team as well as our Engineering Team for the implementation of this process as well as providing product deprecation timelines.

Feel free to reach out to our Technical Support Team if you have any questions by going to https://support.opsramp.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.4.0 on Friday, Sep 27. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday Sep 27 and 1:00 AM Pacific, Saturday Sep 28. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on our POD1 for further expansion and scale on 20th Sept at 10 pm for about 2 hours.

Expected Impact:

We do not anticipate any impact to portal connectivity, however, customers may see their current UI sessions log out and have to login back. There may be an impact on agent/gateway connectivity and will reconnect immediately.

If you have any questions or concerns, please reach out to us by emailing support.

Our team has resolved the performance issues. All systems should now be operating normally. If you continue to experience problems, please contact support team. We apologize for any inconvenience.

A fix has been implemented and we are monitoring the results.

We are experiencing performance degradation of our UI portal. We are working on priority to address this issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on our public-facing network in POD1 for further expansion and scale.

Expected Impact:

Current APP URL will be redirected to new Public IP during the window and will be reverted back once completed. There will be no impact on agent/gateway connectivity.

We do not anticipate an impact to portal connectivity, however, customers may see their current UI sessions logout and have to login back.

If you have any questions or concerns, please reach out to us by emailing support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing performance degradation in outbound Integration and graph updates. We are working on resolving this on priority

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing performance issues with alert and ticket detail page. We are working on priority to resolve this.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.3.1 on Friday, Aug 16. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday, Aug 16 and 1:00 AM Pacific, Saturday, Aug 17. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The maintenance is completed and site is live now.

Please note that OpsRamp Help site is under maintenance to address some of the internal component issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating performance issue with ticket details & alert details pages. During this time you may experience delay while access alert details and ticket detailas pages. We apologize for the inconvenience and will share an update once we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.2 on Friday, April 12. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday April 12 and 1:00 AM Pacific, Saturday April 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.1 on Friday, March 08. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday, March 08 and 1:00 AM Pacific, Saturday, March 09. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing issues with attachments while updating responses in tickets since 4 AM PST. We are working on priority to resolve this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating performance issue with ticket details & alert details pages. During this time you may experience delay while access alert details and ticket detailas pages. We apologize for the inconvenience and will share an update once we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating performance issue with ticket details & alert details pages. During this time you may experience delay while access alert details and ticket detailas pages. We apologize for the inconvenience and will share an update once we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.0 on Friday, January 25. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday January 25 and 1:00 AM Pacific, Saturday January 26. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

During the upgrade of OpsRamp 5.1.3 platform, the system ran into database problem that caused only Service-desk component to be unavailable for around 3.5 hours ( between 10:10 PM PST Dec 7 and 1:30 AM pst Dec 8). The system is up now and processing all service desk tickets.

There is no loss of service-desk tickets created before the impacted window. All tickets auto-created during service-desk unavailability are created with a lag time. There is no impact on other functionality.

During the upgrade of OpsRamp 5.1.3, the system ran into a database problem that caused the Service Desk component of the platform to be unavailable. There was no loss of Service Desk tickets. All tickets auto-created during Service Desk unavailability with a time lag. There was no impact on any other functionality of the platform.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.3 on Friday, December 07. The OpsRamp UI may be slow for up to 30 minutes, between 9:00 PM Pacific, Friday December 07 and 00:30 AM Pacific, Saturday December 08. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

There was an issue in our metric processing between 09:00 27th Nov PST and 00:30 29th Nov PST where some of the graphs were showing few data points incorrectly. There are sudden spike seen in the graphs and the same data was visible in the daily graph.

Actions taken & Current Status

The issue was due to duplicate wrong metric being written randomly into graph data between 09:00 27th Nov PST and 00:30 29th Nov PST. This happened for two of three data points in this window. RAW data if pulled through API on the same date and daily reports generated may have this issue. This does not impact any alerting or roll-up data.

We identified the root cause, which is with the data driver that gave additional wrong data point with abnormal values. We did not have the range validation, which allowed wrong data to be written into the graph data. This issue was resolved by fixing the range validation along with the data driver and the production was updated around 12:30 AM on Nov 29th. The data between 27th Nov PST and 29th Nov PST may have this aberration and we are analyzing possible ways to correct it. Please note that other than RAW data ( last 24 hours ) all other data will have no issues and the data taken for roll-up is not impacted. Monthly reports and alerting are not impacted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a delay in updating monitoring graphs. This could impact metric based widget in dashboards.

There is no loss of data and no impact on other functionalities like monitoring & alerting.

We are working on addressing this on priority and will update the progress regularly.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.2 on Friday, November 02. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday November 02 and 1:00 AM Pacific, Saturday November 03. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved.

We had issues with Web UI availability due to an instability of one of the network provider between 00:50 AM and 1:05 AM PST Oct 5th.

We moved the traffic to our secondary provider and access is now stable. We are closely monitoring the status and will act accordingly.

API performance is restored back to normal. We are closely monitoring the status

We are experiencing performance issues on our API cluster. This could impact agent and gateway connectivity and external integrations

We are working on priority to resolve this issue.

We are experiencing performance issues on our API cluster. This could impact agent and gateway connectivity and external integrations

We are working on priority to resolve this issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.1 on Friday, October 12. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday October 12 and 1:00 AM Pacific, Saturday October 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The slowness issue with incident policy execution is resolved. We continue to monitor the platform.

A fix has been implemented and we are monitoring the results.

We are experiencing slowness in auto incident policy execution and tickets listing pages from last 60 min. We identified the root cause and working on resolving this on urgency.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.0 on Friday, September 07. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday September 07 and 1:00 AM Pacific, Saturday September 08. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.0.2 on Friday, August 03. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday August 03 and 1:00 AM Pacific, Saturday August 04. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.

This incident has been resolved.

Our ticket create and update service is experiencing delay since 4:30 AM PST. Our technical teams addressed the issue and is under observation.

All other services are operating normally.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.0.1 on Friday, July 06. The OpsRamp UI may be slow for up to 30 minutes, between 11:00 PM Pacific, Friday July 06 and 1:00 AM Pacific, Saturday July 07. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.3.0 on Friday, May 24. The OpsRamp UI may be slow for up to 30 minutes, between 10:30 PM Pacific, Friday May 24 and 1:30 AM Pacific, Saturday May 25. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.06-U1 from 10:30 PM on July 2nd, 2025, to 1:30 AM on July 3rd, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.05-U1 from 10:30 PM on June 4th, 2025, to 1:30 AM on June 5th, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The activity has not been performed as our ISP was unable to proceed with it. We will share further updates based on the latest schedule received from the ISP.

Please note that an network maintenance is scheduled on 25th May at 9 PM PST for 30 min, due to maintenance by our service provider. Though we do not anticipate any impact on platform availability, you may see agents and gateways reconnect and some performance impact momentarily. We will be closely monitoring the system and update accordingly.

The scheduled activity is completed.

This activity is completed successfully, we are monitoring the environment

The upgrade is currently in progress and will require an additional hour to complete.

Thank you for your understanding.

OpsRamp will be upgraded to version 19.0_2025.04-U1 from 10:30 PM on May 7th, 2025, to 1:30 AM on May 8th, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

Note: We have improved platform RBAC controls in this release to enhance user experience and security. If you experience any challenges with user level access , please reach out to support.

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.03-U1 from 11:00 PM on March 31, 2025, to 2:00 AM on April 01, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

We have successfully completed maintenance on script activity functionality. We are closely monitoring.

Scheduled maintenance activity is in progress.

Scheduled maintenance activity is in progress.

We will be performing maintenance on our backend services, specifically on the script activity functionality between 10:00 PM PDT and 11:30 PM PDT,24th Feb 2025. During this maintenance window, you may experience some disruptions or delays of script activity functionality in UI.Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to version 19.0_2025.02-U1 from 10:00 PM on Feb 19, 2025, to 1:00 AM on Feb 20, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed

The scheduled activity has been rescheduled. The rescheduled activity is now slated to take place between 11:00 PM Pacific Time on the 1st of Jan 2025 and 02:00 AM Pacific Time on 2nd of Jan 2025.

OpsRamp will be upgraded to version 18.0_2024.11-U1 from 11:00 PM on Jan 05, 2025, to 2:00 AM on Jan 06, 2025, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.10-U1 from 11:00 PM on Nov 19, 2024, to 2:00 AM on Nov 20, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The emergency activity is completed.

The emergency maintenance is initiated.

We are going to perform emergency maintenance on our connection nodes between 10:00 PM PDT , 4th Nov 2024 and 00:01 AM PDT, 5th Nov 2024 . This impacts agents & gateways connectivity and will see disconnected during this time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.09-U1 from 11:00 PM on Oct 20th, 2024, to 2:00 AM on Oct 21th 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process. Although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.08-U1 from 11:00 PM on Sep 24, 2024, to 2:00 AM on Sep 25, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The maintenance is completed

The activity is in progress extending the maintenance by another 30 mins

The schedule activity is initiated

We are going to perform maintenance on few of our connection nodes between 11.00 PM Pacific, September 3rd and 00:00 AM Pacific , September 4th . A limited set of the agents and gateways will reconnect to the connection grid nodes during the activity time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to version 18.0_2024.07-U1 from 11:00 PM on Aug 21, 2024, to 1:00 AM on Aug 22, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

Scheduled activity completed

OpsRamp will be upgraded to version 17.0_2024.06-U1 from 11:00 PM on July 23, 2024, to 1:00 AM on July 24, 2024, Pacific Time. Rest assured, OpsRamp strives to continue monitoring your environment seamlessly throughout the upgrade process although for this upgrade, please note that all Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The emergency maintenance activity is completed

The maintenance activity is started and in progress

We are going to perform emergency maintenance on few of our connection nodes between 11.00 PM Pacific, July 16th and 00:00 AM Pacific , July 17th . A limited set of the agents and gateways will reconnect to the connection grid nodes during the activity time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to version 17.0_2024.05-U1 from 11:00 PM on June 17, 2024, to 1:00 AM on June 18, 2024, Pacific Time. Rest assured, OpsRamp will continue monitoring your environment throughout the upgrade process. All Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

The activity is still in progress. We will let you know once it is completed.

OpsRamp will be upgraded to version 17.0_2024.04-U1 from 11:00 PM on May 19, 2024, to 1:00 AM on May 20, 2024, Pacific Time. Rest assured, OpsRamp will continue monitoring your environment throughout the upgrade process, ensuring uninterrupted service. We appreciate your patience as we strive to deliver an enhanced product experience to you!

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2024-03-U1 on Apr 16 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Apr 16 and 12:00 AM Pacific, Apr 17. OpsRamp will continue to monitor your environment without interruption during the upgrade. All Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2024-02-U1 on Mar 19 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Mar 19 and 12:00 AM Pacific, Mar 20. OpsRamp will continue to monitor your environment without interruption during the upgrade. All Agent's and Gateway's will disconnect and connect back to connection grid service during the upgrade. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

We are going to perform emergency maintenance for connection nodes between 11:00 PM Pacific, Feb 07 and 01:00 AM Pacific , Feb 8 . All agents and gateways will reconnect to the connection grid nodes during the activity time. Please contact support@opsramp.com if you have questions

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2023-12-U1 on Jan 31 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Jan 31 and 12:00 AM Pacific, Feb 01. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

The activity is initiated and in progress.

We will be performing scheduled maintenance on Jan 23. The maintenance will affect Dashboard 2.0 and Metrics 2.0 graphs between 10:00 PM PT on Jan 23 and 12:00 PM PT on Jan 24. This will impact 8 hours of graphs in Metrics 2.0 and Dashboard 2.0. However, the graphs will populate after the 8 hours. If you have any questions, please contact support@opsramp.com.

The scheduled activity has been canceled and will be rescheduled.

The scheduled activity is started.

We will be performing scheduled maintenance on December 21st. The maintenance will affect Dashboard 2.0 and Metrics 2.0 graphs between 8:00 PM PT on December 21st and 9:00 PM PT on December 21st. This will impact 8 hours of graphs in Metrics 2.0 and Dashboard 2.0. However, the graphs will start populating after the maintenance window. If you have any questions, please contact support@opsramp.com."

The scheduled activity is completed.

OpsRamp will be upgraded to 17.0.0-2023-11-U1 on Dec 17 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Dec 17 and 12:30 AM Pacific, Dec 18. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.

OpsRamp will be upgraded to 16.0.0-2023-10-U1 on Nov 19 PST. The OpsRamp UI may be slow for up to 45 minutes, between 10:30 PM Pacific, Nov 19 and 12:30 AM Pacific, Nov 20. OpsRamp will continue to monitor your environment without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled activity is completed.