The scheduled maintenance has been completed.

The maintenance window is extended till 3:30 AM PST. We will keep you posted on the progress.

OpsRamp will be upgraded to version 7.0 on June 12. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, June 12 and 2:00 AM Pacific, June 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved

A fix has been implemented and we are monitoring the results.

We are experiencing performance issues in Alert and ticket functionality in POD1. Team is working on addressing the issue on priority.

Issue is resolved

Reporting Module is under maintenance and any report scheduled will not generated at this point of time. We will update your once the issue is resolved.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.5.0 on Friday, Feb 7. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday, Feb 7 and 1:00 AM Pacific, Saturday, Feb 8. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed

We will be undergoing scheduled maintenance from 8:30 PM PST Dec 29, 2019 till 11:30 PM Dec 29, 2019. During this window, user sessions may logout and agents, gateways may reconnect.

This incident has been resolved as the system is stable and completely functional from last 2 hours.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are experiencing issues with POD1, which is impacting alerts, integrations and metric processing. We are working on resolving this issue on priority.

The scheduled maintenance has been completed

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.4.1 on Friday, Nov 8. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday Nov 8 and 3:00 AM Pacific, Saturday Nov 9. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Connection grid & API in POD1 has availability issues from 12 AM to 1 AM PST. Agents and gateways connectivity is lost between 2:13 AM to 2:19 AM PST, while APIs might have failed in this window.

Systems are back online now and we are closely monitoring the status.

Connection grid & API in POD1 has availability issues from 12 AM to 1 AM PST. Agents and gateways connectivity is lost between 12 AM to 1 AM PST, while APIs might have failed between 12:10 AM PST to 12:42 AM PST.

Systems are back online now and we are closely monitoring the status. We will continue to provide status update on regular intervals.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are experiencing performance degradation in our POD1 UI. Team is working on priority to address this issue at the earliest

As we indicated in our post title "Integration Failures - Basic Authentication Deprecated," we've rolled back the deprecation of Basic Authentication for Integration Usage. At this time there is no action to be taken by our customers. Integration should continue to work as it previously was.

We're currently working with our Product Management Team, our Documentation Team, and the Engineering.

Our Documentation, as well as the OpsRamp Portal will contain information on when this feature will be once again deprecated.

Feel free to reach out to our Technical Support Team if you have any questions by going to https://support.opsramp.com.

During our Production Upgrade to version 5.4.0, and in an effort to strengthen our product's security, we deprecated the use of Basic Authentication for our integration usage. However, this process was not communicated to customers.

In turn, cause several outages throughout. We apologize for the inconvenience this has caused. We've learned from this mistake and will be communicating through both this page and our portal whenever we plan to make changes of this magnitude.

We'll be working with both our Product Management Team as well as our Engineering Team for the implementation of this process as well as providing product deprecation timelines.

Feel free to reach out to our Technical Support Team if you have any questions by going to https://support.opsramp.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.4.0 on Friday, Sep 27. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday Sep 27 and 1:00 AM Pacific, Saturday Sep 28. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on our POD1 for further expansion and scale on 20th Sept at 10 pm for about 2 hours.

Expected Impact:

We do not anticipate any impact to portal connectivity, however, customers may see their current UI sessions log out and have to login back. There may be an impact on agent/gateway connectivity and will reconnect immediately.

If you have any questions or concerns, please reach out to us by emailing support.

Our team has resolved the performance issues. All systems should now be operating normally. If you continue to experience problems, please contact support team. We apologize for any inconvenience.

A fix has been implemented and we are monitoring the results.

We are experiencing performance degradation of our UI portal. We are working on priority to address this issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on our public-facing network in POD1 for further expansion and scale.

Expected Impact:

Current APP URL will be redirected to new Public IP during the window and will be reverted back once completed. There will be no impact on agent/gateway connectivity.

We do not anticipate an impact to portal connectivity, however, customers may see their current UI sessions logout and have to login back.

If you have any questions or concerns, please reach out to us by emailing support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing performance degradation in outbound Integration and graph updates. We are working on resolving this on priority

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing performance issues with alert and ticket detail page. We are working on priority to resolve this.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.3.1 on Friday, Aug 16. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday, Aug 16 and 1:00 AM Pacific, Saturday, Aug 17. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The maintenance is completed and site is live now.

Please note that OpsRamp Help site is under maintenance to address some of the internal component issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating performance issue with ticket details & alert details pages. During this time you may experience delay while access alert details and ticket detailas pages. We apologize for the inconvenience and will share an update once we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.2 on Friday, April 12. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday April 12 and 1:00 AM Pacific, Saturday April 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.1 on Friday, March 08. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday, March 08 and 1:00 AM Pacific, Saturday, March 09. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing issues with attachments while updating responses in tickets since 4 AM PST. We are working on priority to resolve this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating performance issue with ticket details & alert details pages. During this time you may experience delay while access alert details and ticket detailas pages. We apologize for the inconvenience and will share an update once we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating performance issue with ticket details & alert details pages. During this time you may experience delay while access alert details and ticket detailas pages. We apologize for the inconvenience and will share an update once we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.0 on Friday, January 25. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday January 25 and 1:00 AM Pacific, Saturday January 26. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

During the upgrade of OpsRamp 5.1.3 platform, the system ran into database problem that caused only Service-desk component to be unavailable for around 3.5 hours ( between 10:10 PM PST Dec 7 and 1:30 AM pst Dec 8). The system is up now and processing all service desk tickets.

There is no loss of service-desk tickets created before the impacted window. All tickets auto-created during service-desk unavailability are created with a lag time. There is no impact on other functionality.

During the upgrade of OpsRamp 5.1.3, the system ran into a database problem that caused the Service Desk component of the platform to be unavailable. There was no loss of Service Desk tickets. All tickets auto-created during Service Desk unavailability with a time lag. There was no impact on any other functionality of the platform.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.3 on Friday, December 07. The OpsRamp UI may be slow for up to 30 minutes, between 9:00 PM Pacific, Friday December 07 and 00:30 AM Pacific, Saturday December 08. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

There was an issue in our metric processing between 09:00 27th Nov PST and 00:30 29th Nov PST where some of the graphs were showing few data points incorrectly. There are sudden spike seen in the graphs and the same data was visible in the daily graph.

Actions taken & Current Status

The issue was due to duplicate wrong metric being written randomly into graph data between 09:00 27th Nov PST and 00:30 29th Nov PST. This happened for two of three data points in this window. RAW data if pulled through API on the same date and daily reports generated may have this issue. This does not impact any alerting or roll-up data.

We identified the root cause, which is with the data driver that gave additional wrong data point with abnormal values. We did not have the range validation, which allowed wrong data to be written into the graph data. This issue was resolved by fixing the range validation along with the data driver and the production was updated around 12:30 AM on Nov 29th. The data between 27th Nov PST and 29th Nov PST may have this aberration and we are analyzing possible ways to correct it. Please note that other than RAW data ( last 24 hours ) all other data will have no issues and the data taken for roll-up is not impacted. Monthly reports and alerting are not impacted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a delay in updating monitoring graphs. This could impact metric based widget in dashboards.

There is no loss of data and no impact on other functionalities like monitoring & alerting.

We are working on addressing this on priority and will update the progress regularly.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.2 on Friday, November 02. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday November 02 and 1:00 AM Pacific, Saturday November 03. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved.

We had issues with Web UI availability due to an instability of one of the network provider between 00:50 AM and 1:05 AM PST Oct 5th.

We moved the traffic to our secondary provider and access is now stable. We are closely monitoring the status and will act accordingly.

API performance is restored back to normal. We are closely monitoring the status

We are experiencing performance issues on our API cluster. This could impact agent and gateway connectivity and external integrations

We are working on priority to resolve this issue.

We are experiencing performance issues on our API cluster. This could impact agent and gateway connectivity and external integrations

We are working on priority to resolve this issue.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.1 on Friday, October 12. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday October 12 and 1:00 AM Pacific, Saturday October 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The slowness issue with incident policy execution is resolved. We continue to monitor the platform.

A fix has been implemented and we are monitoring the results.

We are experiencing slowness in auto incident policy execution and tickets listing pages from last 60 min. We identified the root cause and working on resolving this on urgency.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.0 on Friday, September 07. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday September 07 and 1:00 AM Pacific, Saturday September 08. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.0.2 on Friday, August 03. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday August 03 and 1:00 AM Pacific, Saturday August 04. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.

This incident has been resolved.

Our ticket create and update service is experiencing delay since 4:30 AM PST. Our technical teams addressed the issue and is under observation.

All other services are operating normally.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.0.1 on Friday, July 06. The OpsRamp UI may be slow for up to 30 minutes, between 11:00 PM Pacific, Friday July 06 and 1:00 AM Pacific, Saturday July 07. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.3.0 on Friday, May 24. The OpsRamp UI may be slow for up to 30 minutes, between 10:30 PM Pacific, Friday May 24 and 1:30 AM Pacific, Saturday May 25. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

The maintenance window is extended till 3:30 AM PST. We will keep you posted on the progress.

OpsRamp will be upgraded to version 7.0 on June 12. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, June 12 and 2:00 AM Pacific, June 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.5.0 on Friday, Feb 7. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday, Feb 7 and 1:00 AM Pacific, Saturday, Feb 8. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed

We will be undergoing scheduled maintenance from 8:30 PM PST Dec 29, 2019 till 11:30 PM Dec 29, 2019. During this window, user sessions may logout and agents, gateways may reconnect.

The scheduled maintenance has been completed

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.4.1 on Friday, Nov 8. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday Nov 8 and 3:00 AM Pacific, Saturday Nov 9. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.4.0 on Friday, Sep 27. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday Sep 27 and 1:00 AM Pacific, Saturday Sep 28. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on our POD1 for further expansion and scale on 20th Sept at 10 pm for about 2 hours.

Expected Impact:

We do not anticipate any impact to portal connectivity, however, customers may see their current UI sessions log out and have to login back. There may be an impact on agent/gateway connectivity and will reconnect immediately.

If you have any questions or concerns, please reach out to us by emailing support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on our public-facing network in POD1 for further expansion and scale.

Expected Impact:

Current APP URL will be redirected to new Public IP during the window and will be reverted back once completed. There will be no impact on agent/gateway connectivity.

We do not anticipate an impact to portal connectivity, however, customers may see their current UI sessions logout and have to login back.

If you have any questions or concerns, please reach out to us by emailing support.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.3.1 on Friday, Aug 16. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday, Aug 16 and 1:00 AM Pacific, Saturday, Aug 17. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.2 on Friday, April 12. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday April 12 and 1:00 AM Pacific, Saturday April 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.1 on Friday, March 08. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday, March 08 and 1:00 AM Pacific, Saturday, March 09. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.2.0 on Friday, January 25. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Friday January 25 and 1:00 AM Pacific, Saturday January 26. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.3 on Friday, December 07. The OpsRamp UI may be slow for up to 30 minutes, between 9:00 PM Pacific, Friday December 07 and 00:30 AM Pacific, Saturday December 08. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.1 on Friday, October 12. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday October 12 and 1:00 AM Pacific, Saturday October 13. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.1.0 on Friday, September 07. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday September 07 and 1:00 AM Pacific, Saturday September 08. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.0.2 on Friday, August 03. The OpsRamp UI may be slow for up to 30 minutes, between 10:00 PM Pacific, Friday August 03 and 1:00 AM Pacific, Saturday August 04. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.0.1 on Friday, July 06. The OpsRamp UI may be slow for up to 30 minutes, between 11:00 PM Pacific, Friday July 06 and 1:00 AM Pacific, Saturday July 07. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.3.0 on Friday, May 24. The OpsRamp UI may be slow for up to 30 minutes, between 10:30 PM Pacific, Friday May 24 and 1:30 AM Pacific, Saturday May 25. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status.

Please contact support@opsramp.com if you have questions.