This incident is resolved. CS grid node is observed to be stable

We experienced connectivity issue with one of the Connection node at 12.40 AM PST and the same was detected and rectified immediately. This has impacted agent & gateway connectivity for a limited set of customers.

Search functionality performance is stable and this incident is resolved.

This incident has been resolved as the system is stable and completely functional from past 1 hour. We are closely monitoring the search performance.

We are experiencing performance issues with Search functionality. We are working on resolving this on priority.

We experienced performance issues between 12:10 AM PST and 2:10 AM PST 20th Oct, which impacted Alerts, Incidents and Metrics processing. There is no loss of data, but you might have observed intermittent delays in processing.

The issue is resolved now and is under observation. We identified the root cause and implementing permanent fix.

The scheduled maintenance is completed.

The scheduled maintenance is in progress

OpsRamp will be upgraded to version 8.0 on October 16. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, October 16 and 2:00 AM Pacific, October 17. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The CSgrid nodes maintenance activity is completed

We will be performing restart of csgrid nodes as part of network maintenance between 8th Sep, 10:30 PM and 9th Sep,12:30 AM PST. During this window, agents & gateways will reconnect.

There will be no impact to any other functionality.

The upstream connectivity issues are now resolved and we see that connectivity is now stable.

We observed that the network issues are getting addressed and connectivity is now getting stabilised. We see that the agents & gateways are also connecting back and are stable from last 20 minutes.

We are actively monitoring this situation, and will post updates as needed here.

We are aware of a major Internet outage occurring, which is impacting many services on our platform. At this time users may experience connectivity issues and also agent & gateway connectivity issues.

Our Network Engineers are actively working to reduce the impact, but users may still experience intermittent errors and connectivity issues until the upstream provider issue has been resolved.

We are actively monitoring this situation, and will post updates as needed here.

We are experiencing issues with API connectivity which could impact some of the integrations. We are working on resolving this on priority.

API Performance is stable and this incident is resolved.

The Scheduled Maintenance has been completed

We will be performing network maintenance on Aug 2nd, Sunday between 7:00 PM PST to 10:00 PM PST. During this window, connectivity will be impacted up to 10 min as we are trying to reconfigure our Edge devices for better performance and redundancy. Agents and gateways will reconnect during the window.

The scheduled maintenance has been completed.

We are performing a emergency maintenance in POD3 from 8:30 PM PST to 9:30 PM PST. During this window, Availability status may be shown incorrectly.

We will keep you posted on the progress.

This incident has been resolved.

We are experiencing performance issues in the UI, which might show some of the resources in unknown state. We are working on resolving this on priority.

This incident has been resolved. We are monitoring.

We are experiencing performance issues with UI & API connectivity. We are working on resolving this on priority.

The scheduled maintenance has been completed.

We are performing a emergency maintenance in POD3 from 10 PM PST to 11:30 PM PST. During this window, Availability status may be shown incorrectly.

We will keep you posted on the progress.

This incident has been resolved.

We are experiencing performance issues with API connectivity where the API calls might have failed between 1 AM to 1:30 AM PST. We resolved the identified issues and closely monitoring the API performance.

The scheduled maintenance has been completed.

OpsRamp will be upgraded to version 7.0 on June 19. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, June 19 and 2:00 AM Pacific, June 20. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

Issue is resolved

Reporting Module is under maintenance and any report scheduled will not generated at this point of time. We will update your once the issue is resolved.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.5.0 on Sunday, Feb 9. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Sunday, Feb 9 and 1:00 AM Pacific, Monday, Feb 10. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

This incident has been resolved as the system is stable and completely functional from last 2 hours.

We experienced network issues from 10.46 UTC - 10.52 UTC, which impacted UI availability. The issue is resolved and is under observation. We are investigating the root cause and provide more details soon.

The issue is now resolved and the monitoring graphs are updating without any issues.

Metric processing functionality in POD3 is impacted since 6 PM PST and we are working on resolving this on priority.

Portal (POD3) was not accessible between 3:50 AM PST to 4:02 AM PST due to dual network outage. The issue was resolved immediately.

If you are still encountering issues with POD3, please reach out to us through here:

https://support.opsramp.com/hc/en-us/requests/new

The scheduled maintenance is completed.

The scheduled maintenance is in progress

OpsRamp will be upgraded to version 8.0 on October 16. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, October 16 and 2:00 AM Pacific, October 17. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The CSgrid nodes maintenance activity is completed

We will be performing restart of csgrid nodes as part of network maintenance between 8th Sep, 10:30 PM and 9th Sep,12:30 AM PST. During this window, agents & gateways will reconnect.

There will be no impact to any other functionality.

The Scheduled Maintenance has been completed

We will be performing network maintenance on Aug 2nd, Sunday between 7:00 PM PST to 10:00 PM PST. During this window, connectivity will be impacted up to 10 min as we are trying to reconfigure our Edge devices for better performance and redundancy. Agents and gateways will reconnect during the window.

The scheduled maintenance has been completed.

We are performing a emergency maintenance in POD3 from 8:30 PM PST to 9:30 PM PST. During this window, Availability status may be shown incorrectly.

We will keep you posted on the progress.

The scheduled maintenance has been completed.

We are performing a emergency maintenance in POD3 from 10 PM PST to 11:30 PM PST. During this window, Availability status may be shown incorrectly.

We will keep you posted on the progress.

The scheduled maintenance has been completed.

OpsRamp will be upgraded to version 7.0 on June 19. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, June 19 and 2:00 AM Pacific, June 20. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

OpsRamp will be upgraded to version 5.5.0 on Sunday, Feb 9. The OpsRamp UI may be slow for up to 45 minutes, between 10:00 PM Pacific, Sunday, Feb 9 and 1:00 AM Pacific, Monday, Feb 10. OpsRamp will continue to monitor your environment, without interruption during the upgrade. You may see devices momentarily go into unknown availability status, returning immediately back to correct status. Please contact support@opsramp.com if you have questions.